Privacy Policy

Last updated: April 15, 2026

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal Data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation

The words whose initial letters are capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

• Account means a unique account created for You to access our Service or parts of our Service.
• Affiliate means an entity that controls, is controlled by, or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
• Company (referred to as either "the Company", "We", "Us" or "Our" in this Privacy Policy) refers to Redemption Tones, Amurinkuja 22 B 32, 33230 Tampere, Business ID: 3373387-6.
• Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
• Country refers to: Finland
• Device means any device that can access the Service such as a computer, a cell phone or a digital tablet.
• Personal Data (or "Personal Information") is any information that relates to an identified or identifiable individual. We use "Personal Data" and "Personal Information" interchangeably unless a law uses a specific term.
• Service refers to the Website.
• Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
• Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
• Website refers to Redemption Tones, accessible from redemptiontones.com.
• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

• Email address
• First name and last name
• Phone number
• Event specifics: Event dates, venue locations, and specific service or gear inquiries.
• Rental & Service Data: Billing address, payment details, and government-issued ID verification (required to secure equipment rentals).

Usage Data

Usage Data is collected automatically when using the Service. This may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies We use include beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:

• Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service.
• Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).

Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser.

Where required by law, we use non-essential cookies (such as analytics, advertising, and remarketing cookies) only with Your consent. You can withdraw or change Your consent at any time using Our cookie preferences tool (if available) or through Your browser/device settings. Withdrawing consent does not affect the lawfulness of processing based on consent before its withdrawal.

We use both Session and Persistent Cookies for the purposes set out below:

• Necessary / Essential Cookies
  Type: Session Cookies
  Administered by: Us
  Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.
• Cookies Policy / Notice Acceptance Cookies
  Type: Persistent Cookies
  Administered by: Us
  Purpose: These Cookies identify if users have accepted the use of cookies on the Website.
• Functionality Cookies
  Type: Persistent Cookies
  Administered by: Us
  Purpose: These Cookies allow Us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.

Use of Your Personal Data & Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), the Company must have a legal basis to process your Personal Data. We may use Personal Data for the following purposes and under the following legal bases:

• For the performance of a contract (Article 6(1)(b) GDPR): To process quotes, schedule live sound engineers, reserve rental equipment, process payments, issue invoices, and manage deposits. This includes the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased.
• To comply with a legal obligation (Article 6(1)(c) GDPR): To retain financial and rental records to comply with tax, liability, and accounting obligations.
• For our legitimate interests (Article 6(1)(f) GDPR): To verify identity and mitigate the risk of theft or damage to rental inventory, to coordinate delivery and setup logistics directly with event venues, to provide and maintain our Service (including monitoring usage), and to manage Your requests.
• With your consent (Article 6(1)(a) GDPR): To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication with news, special offers, and general information about other goods, services and events which We offer, unless You have opted not to receive such information.

We may share Your Personal Data in the following situations:

• With Service Providers: We may share Your Personal Data with Service Providers to monitor and analyze the use of our Service, or to process payments and issue invoices required to execute transactions.
• Legal & Liability: Information may be shared with insurance providers or law enforcement in the event of stolen, lost, or severely damaged rental equipment.
• With business partners: We may share Your Personal Data with Our business partners to offer You certain products, services or promotions.
• With Your consent: We may disclose Your Personal Data for any other purpose with Your consent.
• Data Sale: Personal data is never sold to third parties.

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if We are required to retain Your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

We apply different retention periods to different categories of Personal Data based on the purpose of processing and legal obligations:

• Financial & Rental Records: Retained for 7 years to comply with tax, liability, and accounting obligations under Finnish law.
• General Inquiries & Customer Support Data: Retained until the communication thread is resolved or for a standard period of up to 24 months from the date of ticket closure to resolve follow-up inquiries.
• Usage Data: Website analytics data (cookies, IP addresses, device identifiers) are retained for up to 24 months from the date of collection.

When retention periods expire, We securely delete or anonymize Personal Data.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ from those from Your jurisdiction.

Where required by applicable law, We will ensure that international transfers of Your Personal Data are subject to appropriate safeguards and supplementary measures where appropriate.

Your Privacy Rights (GDPR Compliant)

As a resident of the European Union or other applicable jurisdictions, you have the following rights regarding your personal data:

• Right to Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You have the right to request correction of inaccurate contact or billing details.
• Right to Erasure (Right to be Forgotten): You have the right to request data deletion, strictly subject to overriding legal retention requirements (e.g., active rental contracts, unresolved damage claims, or tax documentation laws).
• Right to Restriction of Processing: You have the right to request that we limit how we use your data.
• Right to Data Portability: You have the right to request to receive your data in a structured, commonly used format.
• Right to Object: You have the right to object to our processing of your personal data.

You may update, amend, or delete Your information by contacting Us to request access to, correct, or delete any Personal Data that You have provided to Us.

Supervisory Authority

If you believe that our processing of your personal data infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. In Finland, you can contact the Office of the Data Protection Ombudsman (Tietosuojavaltuutetun toimisto) at tietosuoja.fi.

Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law enforcement & Other legal requirements

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to: comply with a legal obligation, protect and defend the rights or property of the Company, prevent or investigate possible wrongdoing in connection with the Service, protect the personal safety of Users of the Service or the public, or protect against legal liability.

Security of Your Personal Data

The security of Your Personal Data is important to Us. Web data is transmitted via encrypted connections (HTTPS/SSL), and access to sensitive rental data (IDs, credit card holds) is restricted to personnel directly managing the equipment dispatch and return. However, remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially reasonable means to protect Your Personal Data, We cannot guarantee its absolute security.

Children's Privacy

Our Service does not address anyone under the age of 16. We do not knowingly collect personally identifiable information from anyone under the age of 16. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

Contact Us

If you have any questions about this Privacy Policy, You can contact us:

• By email: info@redemptiontones.com